Data-Driven Insight to Drive Retail Excellence
Delivering a great guest experience is only sustainable when supported by strong operational insight. At Mission Retail Consultancy Group, we help cultural institutions make sense of their store’s performance — identifying what’s working, where improvements are needed, and how to act with purpose. Whether you're operating in-house or preparing to take over from a third party, meaningful metrics and process reviews are your roadmap to success.
Clarity Through Numbers
We help institutions track and interpret key performance indicators (KPIs) that matter most in museum and cultural retail settings:
- Average Dollar Sale (ADS)
- Units Per Transaction (UPT)
- Conversion Rates
- Top-Selling Categories & SKUs
- Labor Productivity
- Gross Margin Return on Investment (GMROI)
Free Tip: If you’re only tracking daily sales totals, you’re missing the full picture. Layer in UPT and ADS trends to understand how staff performance and merchandising choices affect revenue.
Operational Audits That Build Accountability
We offer comprehensive operational audits that assess everything from SOP compliance and cash handling practices to merchandising consistency and staff scheduling.
You’ll receive clear, constructive feedback — not just a checklist of what’s wrong, but a roadmap for making it better.
- Frontline execution reviews
- Store opening/closing process audits
- Stockroom organization and receiving evaluations
- Cash wrap & security reviews
- Mystery shop analysis (optional)
Free Tip: Want to increase buy-in on SOPs? Conduct a collaborative audit with your team present, and treat it as a coaching moment instead of a disciplinary one.
Benchmarking with Purpose
We don’t just report numbers — we help you understand what “good” looks like for your unique space. Drawing from years of museum and cultural retail experience, we benchmark your KPIs and audit scores against realistic performance targets rooted in your mission, traffic levels, and staffing.
Free Tip: If your POS doesn’t easily provide performance dashboards, a simple weekly manual report tracking ADS, UPT, and labor hours can still yield powerful trends over time.
What You’ll Receive
✅ Custom KPI dashboard template (Excel/Google Sheets compatible)
✅ Monthly or quarterly performance review reports
✅ Operational audit reports with prioritized action steps
✅ Hands-on coaching for managers on using data to improve results
✅ Recommendations for system integrations or improvements (POS, inventory, etc.)
Ready to Make Better Decisions, Backed by Data?
Let’s turn your store’s numbers into a strategy. We’ll help you monitor what matters and act where it counts.