In-House Transition Support
Confidently move from third-party retail management to in-house operations
At Mission Retail Consultancy Group, we help cultural institutions — from museums and science centers to zoos, aquariums, and historic sites — successfully transition their retail operations in-house. With expert guidance through every step, we ensure your store is positioned for long-term sustainability, stronger financial results, and deeper alignment with your mission.
Third-party retail operators can provide convenience, but often at the expense of your institution’s values, guest experience, and revenue retention. By bringing your retail operations in-house, you gain control over your product mix, messaging, and margins — turning your store into a true extension of your mission.
With the right strategy, in-house management allows you to:
Retain more revenue within your institution.
Ensure merchandise aligns with your exhibits, audience, and mission.
Improve guest engagement and service standards.
Build a retail program designed for long-term growth.
We support you at every stage of the journey, including:
Readiness & Feasibility Assessments – Evaluate your institution’s preparedness and identify potential challenges.
Financial Modeling & Planning – Develop realistic budgets, timelines, and revenue projections.
Customized SOP Development – Create procedures to ensure consistent operations and accountability.
POS & Inventory System Selection – Choose technology platforms that scale with your needs.
Staffing Structure & Training – Support recruitment, onboarding, and team development.
Vendor Onboarding & Assortment Setup – Build a product mix and supplier network aligned with your goals.
Visual Merchandising & Store Layout – Design layouts and signage that drive conversion and storytelling.
A clear roadmap for your institution’s transition.
Confidence that operational gaps are identified and addressed before launch.
A retail program built for both financial success and mission alignment.
Long-term control and autonomy over your store.
Let’s explore whether transitioning from third-party to in-house retail is right for you. With a tailored strategy, we’ll help you move forward with clarity, structure, and confidence.