SOP Development & Staff Training
Build clarity. Empower your team. Deliver consistency.
At Mission Retail Consultancy Group, we help cultural institutions of all sizes — from museums and science centers to zoos, aquariums, and historic sites — strengthen daily operations through tailored SOPs and staff training. Clear processes and confident teams are the backbone of a high-performing retail program, ensuring guest experiences remain consistent and aligned with your mission.
Without standardized processes and confident staff, retail strategies risk falling short. SOPs and training aren’t just about compliance — they’re about creating structure, building accountability, and giving your team the tools to succeed. By investing in clear expectations and staff development, you elevate guest service, reduce inefficiencies, and strengthen your institution’s culture of excellence.
Custom SOP Development – We design SOPs tailored to your institution’s mission and retail goals, covering everything from daily opening and closing to inventory and cash-handling procedures.
Training Programs – We create and deliver hands-on training that equips your team with practical skills, including guest service, product knowledge, and POS system operation.
Onboarding & Role-Specific Guides – We provide comprehensive orientation materials and leadership development resources to support both frontline and management staff.
Workflow & Job Aids – We develop checklists, task guides, and quick-reference tools to make processes simple, repeatable, and effective.
Consistent, repeatable processes that drive efficiency and accountability.
Staff who are trained, confident, and equipped to deliver exceptional guest experiences.
Tools to ensure smooth operations even during staff turnover or seasonal changes.
Let’s create SOPs and training tools that support your mission, empower your staff, and deliver the kind of consistency that drives guest satisfaction and revenue.